(Mother’s Day Special) Scentales Nelly Dried Flower Bouquet
Delivery TimePlease enter your preferred Delivery Time as a remark during checkout. We will try our best to deliver during your preferred time.
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Our deliveries are on Monday to Saturday, except for any public holidays.
We do not provide specific time deliveries to maintain fairness to all our customers. Save for circumstances specified under section ‘6.5 Adverse weather conditions’ and ‘Force Majeure’ in these Terms and Conditions, all deliveries will be completed at the time as specified under the section ‘Same Day Delivery’ and ‘Advanced Booking’ below.
When placing an order with us, you are responsible to ensure that the accuracy of the delivery address, contact number of the recipient as well as your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.
No refund will be issued if the flowers have been duly delivered to the delivery address as prescribed by you.
In the event that a delivery is re-routed upon the request of the order recipient or upon the request by you, a re-delivery fee will apply. Delivery shall not be re-scheduled to another date once the order is processed and leave our office due to the perishable nature of the products.
1) In the event that the order recipient is not around when we deliver the product(s), we will deliver to the following:
- For delivery to office, we will deliver to the receptionist or order recipient’s colleague;
- For delivery to house or apartment, we will deliver to order recipient’s family member or to the security office or management office;
- For delivery to college/university campus, we may contact you or the order recipient to make arrangement to deliver to the order recipient’s friend.
(collectively “Alternative Recipients”).
Please note that the delivery to the Alternative Recipients is subject to the acceptance and the availability of the Alternative Recipients. In the event that delivery is unable to be completed due to order recipient is not around during the delivery and due to the absence and/or non-acceptance of item(s) from the Alternative Recipients, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.
2) In the event that the item(s) are not delivered due to incorrect delivery details, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.
3) In the event of a non-delivery other than the event(s) as specified in paragraph (2) and (3) under section ‘6.1 Non-delivery’, please contact us at firstname.lastname@example.org . It is your responsibility to contact us within one (1) day of the scheduled delivery date in order to claim a refund for non-delivery. Failure to do so will result in the lapse of any rights to a refund.
6.2 Delivery Area
Scentales only delivers within Kuala Lumpur and selected areas in Selangor at this moment. We do not deliver to PO boxes.
6.3 Same Day Delivery
For an order placed on the same date as delivery date (“Same Day Delivery”), order and payment must be submitted before 1pm on the delivery/order date. For Same Day Delivery, all deliveries will be completed between 1pm to 6pm.
6.4 Advanced Booking
For an order placed one (1) day or earlier than the delivery date, all deliveries will be completed between 11am to 6pm.
6.5 Adverse weather conditions
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is beyond our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we will not issue a refund or offer re-delivery for the affected orders.
Scentales will ensure that flowers are in good condition when they left us. However, there may be occasions that the flowers are damaged in transit. Should such an event occur, and the flowers are damaged to a level that you deem unacceptable, please contact our customer care at email@example.com to inform us immediately. Please note that you will need to email us a photo of the damaged flowers within twenty-four (24) hours of receiving the flowers in order to be eligible for a refund.
We will assess the damage of the flowers and if we deem the flowers are in poor shape or form, we shall arrange for replacement flowers to be delivered to you on our next available delivery date or issue a refund to you. We do not accept returns due to the perishable nature of flowers.
If we offer you a refund, please note that banks may take up to ten (10) business days to process and transfer the funds into your account. Some banks can take such other longer time, or until your next billing cycle. Scentales has no influence over these timescales.
A processing fee of RM5 or a 3% of the total purchase amount (including delivery fee), whichever is higher, will be imposed on each refund made.
Cancellation / Return / Exchange Policy
Orders can be cancelled by 10am one (1) day before the intended delivery day. A processing fee of RM5 or a 3% of the total purchase amount (including delivery fee), whichever is higher, will be imposed on each refund made. You can cancel your order by contacting firstname.lastname@example.org.
If you wish to change your order or subscription, please do so by contacting us at email@example.com. We will always do our best to make last-minute changes for you, but we can only guarantee changes in relation to the delivery address and card messages that are requested by 10am one (1) day before the intended delivery day.