Everlasting flower frame with customisable message on glass.
Delivery TimePlease enter your preferred Delivery Time as a remark during checkout. We will try our best to deliver during your preferred time.
2 in stock
Item will be shipped in 1-3 business days
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SECTION 1 – FOR SAME DAY ORDER (order placed before 12pm)
We are unable to accommodate delivery time slot requests or time-specific deliveries for same day delivery. All deliveries will be completed between 1pm to 7 pm.
For our customer who has placed order for same day order is required to have payment made immediately. Failure to do so may result in your order placed not being able to be processed and we shall not be held liable for any compensation to you or any third party resulting from such delay.
SECTION 2 – FOR ADVANCE ORDER (Preorder)
We deliver our products from Mondays to Sundays between 10 am to 7 pm. In event of peak periods, our delivery service can be completed between 10am to 10pm. Customers will be informed should there be any delays.
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postal code and contact number of the intended recipient, together with your contact number or email address so that we can notify you in the event that any delivery problems are encountered.
Please note that it is your full responsibility to ensure the recipient will be at the provided address to receive the product during the intended delivery date.
Please note that if the recipient may not be home to receive them, we recommend that you have the product to be delivered to their workplace instead.
Our delivery areas are physical addresses within Kuala Lumpur, and selected areas in Selangor.
Please be aware that the delivery person will deliver the product to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address or if the recipient refuses or fails to return the product. If the recipient fails to make contact with us or the delivery person in good time, we reserve the right to charge for re-delivery to either the same address or an alternative address.
We do not guarantee the delivery to be on time and we shall not be held liable for any failure to perform in our obligations whereby such failure is a result of natural phenomena (severe weather conditions and natural disasters such as heavy rain, storm, flood etc.).
SECTION 3 - FESTIVE SEASON
Preferred and requested delivery time slots are not available during festive seasons, and all deliveries will be made between 10 am to 7 pm. This is to maintain the efficiency in our operations as the period is our busiest period. We are unable to promise time-specific deliveries to ensure fairness to all our customers and to maintain the efficiency in our operations.
SECTION 4 – CUSTOMISATION ORDER (booking 3 days in advance)
For any customisation order, please contact us for further discussion.
SECTION 5 – FOR SPECIAL INSTRUCTION COLUMN
We will try our best to accommodate, but are unable to promise time-specific deliveries to ensure fairness to all our customers and to maintain the efficiency in our operations.
Kindly refrain from including unusual requests such as;
Preferring a specific gender for the delivery person, or taking a photo/video of the recipient receiving the product, or sing birthday song upon delivery, etc.
We regret that requests such as the above or similar, cannot be acceded to.
Your understanding is required.
Solflora aims to provide the best customer service available. Solflora understands and appreciates the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If any customer claims an order was damaged, we ask that we are given at least 24-48 hours to investigate and to determine what has happened as each and every case can be different. We reserve the right to attempt a redelivery if this occurs.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as edible items, fresh flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Failed Delivery Attempt
If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has happened as each and every case can be different. We reserve the right to attempt a redelivery if this occurs.
If it is determined that Solflora did not make the delivery attempt, it is our policy that we will provide the customer, either with a refund or redelivery.
If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Solflora to discuss further options. In almost every case, Solflora will gladly replace the arrangement. To request a replacement, Solfloramust be contacted within 24 hours of the delivery.
Bear in mind that flowers are perishable and proper care is required. It is the responsibility of the recipient to water and take care of the arrangements. No refunds or replacements will be made for any order should the recipient or sender not notify Solflora within 24 hours of the original delivery date.
Solflora reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent.
"Substitutions Allowed" – Solflora will always attempt to fulfil an order as closely as possible to the pictured item. However, if the container, flowers or other items that comprise the order are unavailable, those components may be substituted with content equal to the original value of the order whilst maintaining a similar look and feel of the design.
Cancellation / Return / Exchange Policy
Should any customer place an order through Solflora and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the order contains perishable goods (such as edible items, fresh flowers, or plants), custom products (such as special orders or personalized items), no refund can be issued. Situations such as 'change of mind' or 'just don't like the item anymore' will not be entertained and no refund can be issued.
Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
Solflora is not responsible for any order where the recipient refuses to accept the item. Solflora will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.