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Red Rose Romance V
Delivery TimePlease enter your preferred Delivery Time as a remark during checkout. We will try our best to deliver during your preferred time.
Pink Rose Romance V a is our exclusive Black Romance Collection, this collection specially designed to express the deepest admirable love of great love.
This selection includes
- 19 -20 Red Romance Roses
- A Signature Greeting Card
- Heramour Signature Black Romance Lace Wrapping Style
Item will be shipped in 1-2 business days
We offer free delivery to a wide coverage of KL & PJ Areas. Please refer our delivery information page.
Deliver hours are between 10am – 6pm.
Our current on demand flower deliveries are from Mondays to Saturdays except for weekends and public holidays.
For subscription orders, our delivery is every Wednesday of the week.
Timed deliveries are not available.
Although our team will always try our best to ensure punctual delivery for our customers, Heramour cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of Heramour’ control.
In the event of a non-delivery, please contact us at [email protected] It is the customer’s responsibility to contact us within 1 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
Heramour only delivers within Kuala Lumpur and Selangor at this moment. We can deliver to any address within stated region, but do not deliver to PO boxes.
We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
If you change address, you must update your address details on the “My Account” section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 10am one (1) / 24 hours day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
The customer is responsible to ensure that your recipient is present at the shipping address at the time of delivery. No refund will be issued if the flowers have been duly delivered to the shipping address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply.
We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can’t, we won’t risk disappointing you.
Our promise, returns and refunds
Delighting customers is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.
Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at [email protected] to inform us immediately. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Heramour.co has no influence over these timescales.
We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don’t turn up, (i.e. if your flowers have not arrived within 3 days of their intended delivery date), please contact our customer care at [email protected] inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Heramour.co has no influence over these timescales.Returns
Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.
Flower availability and substitution
All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Cancellation / Return / Exchange Policy
Order Acceptance Policy
All orders and subscription requests received are subject to acceptance by HERAMOUR VENTURE. (legal entity for Heramour), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Delivery of your order
As a part of the checkout process you will be able to select on demand flower deliveries or subscribe to weekly flowers. We provide same day deliveries for orders confirmed before 1pm.
Our subscription plan offers weekly, bi-weekly and once a month deliveries of luxury fresh flowers. We will deliver your subscription order(s) every Thursday of the week. Every week comes with a different combination of imported fresh flowers.
Changes to your order
If you wish to change your order or subscription, please do so by contacting us at [email protected] . We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 10am one (1) day / 24 hours before the intended delivery day.
On demand orders can be cancelled by 10am one (1) days / 24hours before the intended delivery day. A processing / handling fee of 20% of the amount paid will be imposed on each refund made. You can cancel by contacting [email protected]