Scented Flower Box
Delivery TimePlease enter your preferred Delivery Time as a remark during checkout. We will try our best to deliver during your preferred time.
PRE-ORDER 3 DAYS
Item will be shipped in 1-3 business days
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- Once we receive your order will prepare and ship it out within 2 working days, receive depends on courier service. East Malaysia will take up 5 - 8 working days.
- Local delivery (JB area) 7 days a week include public holidays
- Other states we will ship out by using J&T Express.
- All FRESH FLOWERS only deliver within Johor Bahru.
Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at [email protected] to inform us immediately. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Fleur Atelier has no influence over these timescales.
Cancellation / Return / Exchange Policy
On demand orders can be cancelled by 10am one (1) day / 24hours before the intended delivery day. A processing / handling fee of 20% of the amount paid will be imposed on each refund made. You can cancel by contacting [email protected]