Soulmate Soap Flower Bouquet
Delivery TimePlease enter your preferred Delivery Time as a remark during checkout. We will try our best to deliver during your preferred time.
Item will be shipped in 1 business day
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Our deliveries are on Monday to Sunday except for public holidays, unless stated otherwise.
We are unable to promise delivery at a specific time but you can whatapps us to check if there is a time slot for deliver upon your request. We deliver anytime from 10:00am to 7:00pm. We endeavour to have all orders delivered by 7:00pm. We will notify you with a snap of your bunch when is out for delivery.
When placing an order with us, please provide us with the recipient’s contact number and full delivery address so that our driver is able to deliver your order safely. To avoid any delivery problems, please ensure that your recipient is present at the address provided to receive the flowers. You are responsible for the accuracy of the delivery address and contact number of the recipient provided
If it is unsuccessful, the flowers will be sent back to Blooming Petalz and a notification will be sent to you and there will be no refund if the flowers have been delivered to the delivery address provided.
In the event that a delivery is re-routed upon the request of the order recipient or upon the request by you, a re-delivery fee will apply. Delivery shall not be re-scheduled to another date once the order is processed.
Refund & Return Policy
Blooming Petalz will ensure that the flowers are in good condition when they depart from our side. However, there may be occasions that the flowers are damaged during the ride. Should such an event occur, and the flowers are damaged to a level that you deem unacceptable, please contact our customer care to inform us immediately. Please note that you will need to email us a photo of the damaged flowers within twenty-four (24) hours of receiving the flowers in order to be eligible for a refund.
We will assess the damage of the flowers and if we deem the flowers are in poor shape or form, we shall arrange for replacement flowers to be delivered to you on our next available delivery date or issue a refund to you. If we offer you a refund, please note that banks may take up to ten (10) business days to process and transfer the funds into your account. Some banks can take such other longer time, or until your next billing cycle. Blooming Petalz has no influence over these timescales.
A processing fee of RM5 or a 5% of the total purchase amount, whichever is higher, will be imposed on each refund made.
Cancellation / Return / Exchange Policy
Orders can be cancelled by 10am one (1) day before the intended delivery day. A processing fee of RM 5 or 5% of the amount paid (whichever is higher) will be imposed on each refund made. If you cancel your order due to an error that is not caused by Blooming Petalz, we will offer you store credit of equal value to your paid amount. You can make cancelation by contacting us.
Changes to your order
If you wish to change your order, please do so by contacting us together with your ordered item and details. We will always do our best to make last-minute changes for you. Depending on your order and delivery status, we will confirm with you whether the changes can be made. Orders that have already been prepared, picked up or are en route cannot be changed.