The contact number reflected in the 'Shipping Address' portion of your checkout will be contacted on the day of delivery. Please ensure that this is the recipient's number.
Deliveries can be done on Mondays to Sundays.
Although our team will always try our best to ensure punctual delivery for our customers, JustBake.Lab cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of JustBake.Lab's control.
In the event of a non-delivery, please contact us at email@example.com. It is the customer’s responsibility to contact us within 1 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
JustBake.Lab only delivers within Kuala Lumpur and Selangor at this moment.
We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
If you change address, you must update your address details on the “My Account” section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 10am one (1) / 24 hours day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
The customer is responsible to ensure that your recipient is present at the shipping address at the time of delivery. No refund will be issued if the cake has been duly delivered to the shipping address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply.
Once orders are received, there is no turning back. What this means is, refunds or changes to the orders will not be possible.
We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can’t, we won’t risk disappointing you.