[Valentine’s 2021] Fragrance Soap Flower | Heartie
Delivery TimePlease enter your preferred Delivery Time as a remark during checkout. We will try our best to deliver during your preferred time.
Item will be shipped in 1 business day
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Please ensure that you have included the complete and accurate delivery information before payment made. This is to ensure that the recipient is available to receive the flowers when they are delivered. It is your responsibility to ensure that the recipient will be at the delivery address on the date and time you stated during the order confirmation.
Should our delivery driver encounter any difficulty during delivery, he or she will only wait at the provided address for a maximum of 10 minutes before moving to the next deliveries. In the event that a delivery has to be rescheduled or re-routed, a re-delivery fee will apply.
If the flowers delivered/ collected one day before the event date or only sent to receiver on the next day, it is their responsibility to take care of the flower. Kindly note that refund is not acceptance after two hours of delivery order has signed.
Apart of this, we would not take any responsibility where receiver refuses to accept the flower. We will not issue refund to buyer.
Cancellation / Return / Exchange Policy
Any cancellation order must be requested one day before the intended self collect/delivery date. There is a handling fee of 10% of the amount paid on each refund made.
Please understand that due to the perishable nature of flowers, we are unable to accept returns.
We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality (more than 50% of the flowers are wilted).